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Product Manager; Bongarde Media www.bongarde.com; Seattle, WA; 2011 – Present
Bongarde Media provides international B2B products for organizational health and safety.
This role owns the company's cloud-based SaaS safety management and training solution, SafetySmart, which accounts for more than half of the company's total revenue.
- Steer product development based on research and analysis of market and technology trends in addition to customer needs/feedback
- Collect, create and disseminate use-case scenarios, requirements, and specifications to appropriate teams and stakeholders
- Anticipate roadblocks, develop contingency plans and uncover alternative routes for product direction
- Prioritize bugs and issues as reported both by end users as well internal users
- Debug code, create hotfixes and patches, or provide detailed information and specifications to outsourced, overseas development team for corrective action
- Work extensively with SQL database in manually inserting, extracting, updating, and/or deleting data as well as writing scripts for the aforementioned tasks
- Improve database functionality by making changes to database structure and improving and optimizing queries
- Collaborate and coordinate with an array of stakeholders across sales, marketing, editorial/content, design, and development teams to reduce issues and increase usability
Languages, technologies, and protocols used: ASP.NET, VB.NET, PHP, HTML5, CSS3, JavaScript, JQuery, AJAX, FFMPEG, Apache, HTTP, FTP, IIS, DNS, Google analytics, Amazon AWS, MS SQL Server, Transact SQL (T-SQL), DOS/batch scripting, Classic ASP
Tools: Microsoft Office (Outlook, Word, Excel), Adobe CS (Photoshop, Illustrator, Premiere, Dreamweaver, Acrobat), SalesForce, Bugzilla, Mantis, BaseCamp, Clarizen
Operating systems: Windows (desktop and server)
Other: SCORM, eLearning
Product Manager; Tarsin Inc.; www.tarsin.com; Seattle, WA; 2005 – 2010
Tarsin develops mobile application products built on top of their platforms and are used by tens of millions of users in 200 countries and 30 different languages.
I started as the Technical Support Manager and the role evolved into a hybrid role crossing amongst Product/Project/Program and Technical Support Management.
Selected applications and products:
- Hallmark Mobile Greetings
- Dilbert Mobile
- KODAK Mobile Wallpaper
- Motorola BACKUP
- MyMobileMemory (for The CarPhone Warehouse (CPW))
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Tarsin has applications published in:
- iTunes App Store
- BlackBerry App World
- Nokia Ovi Store
- Android Marketplace
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- Oversaw all software deployments to production servers including four separate platforms and over 20 branded/rebranded products built on top of the platforms
- Logged and prioritized bugs, debugged issues to determine root causes, created fixes or escalated items to development
- Prioritized the scope of product development through stakeholder meetings, requirements gathering/authoring, task prioritization, time line/schedule, and resource management
- Gained in-depth understanding of mobile application and SMS (text messaging) market
- Developed and activated the technical support team, systems, and procedures for millions of customers worldwide in a 24x7x365 production environment
- Setup systems-monitoring via automated, tiered escalation of alerts to critical team members both in the software and at the server level
- Collected data on existing products and processes, statistically analyzed it to uncover defects, and define opportunities for improvements
- Operated as a technical interface between product and development teams by thoroughly understanding the products and the customer needs
Languages, technologies, and protocols used: Java, JSP, PHP, HTML, CSS, JavaScript, shell scripting, XML, AJAX, Apache, HTTP, FTP, SCP, AWStats, DNS, Amazon AWS, MySQL
Tools: Microsoft Office (Outlook, Word, Excel), Adobe CS (Photoshop, Illustrator, Premiere, Dreamweaver, Acrobat), Eclipse, Bugzilla
Operating systems: Windows (desktop and server), Mac, Linux
Mobile platforms: Android, BlackBerry, iPhone, Windows Mobile, Java
Help Desk Engineer; San Francisco Art Institute www.sfai.edu; San Francisco, CA; 2003 – 2005
- Diagnosed and resolved technical hardware and software issues
- Determined urgency and severity of situations prioritizing and escalating as needed
- Kept systems up to date by applying latest software changes and updates
- Assisted and trained students in the use of imaging, design, and video software
Sales Representative; MarketStar (PowerQuest Software) www.marketstar.com; Ogden, UT; 2002 – 2003
- Initiated, from scratch, a multi-million dollar base in under nine months
- Introduced a brand new, server-side software solution to VARs and SVARs for PowerQuest
- Traveled approximately 75% of the time working with clients as a technical sales advisor
- Directed seven inside sales people in keeping focused on the same goal
Technical Support/Trainer; DAKCS Software Systems www.dakcs.com; Ogden, UT; 1999 – 2002
- Supported software package though programming/database repair and technical instruction
- Developed core software and performed database creation and enhancements
- Designed and wrote ETL (extract, transform, and load) applications and scripts for clients to transfer data in or out of their databases
- Trained clients and coworkers via in-person presentations as well as webinars
Web Developer; Freelance; Seattle, WA; 1999 – Present
This part-time freelance endeavor allows me to stay on top of changes in web development and provides a test-bed for creating and delivering new strategies via the internet.
- Business development: prospect for and develop relationships with clients
- Development: Generate wireframes, graphics, and database architecture leading to database driven websites in LAMP environments as befitting client needs
- Marketing: Utilize SEO best practices and implement SEM campaigns (CPC/CPM) through major outlets like Bing/Yahoo AdCenter and Google adWords
Languages, technologies, and protocols used: PHP, HTML5, CSS3, JavaScript, shell scripting, JQuery, AJAX, FFMPEG, Apache, TCP/IP, HTTP, FTP, SCP, AWStats, DNS, Google Analytics, Amazon AWS, MySQL
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